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To return/exchange an item purchased first contact us at oriolbikeshop@gmail.com with subject line "Return" and let us know the item(s) you are trying to return, and a return address will be provided if the return/exchange is accepted, shipping charges apply.

Returns are accepted within 14 days of delivery of order, which is confirmed on carrier tracking information. Returns will be accepted as long as the item is new, unopened, and uninstalled. All returns are subject to a 20% restocking fee.

If the return is a result of our error, we'll pay for the return shipping.

Refunds are processed within 1-2 weeks of receiving the item. A refund will be processed as long as the item is returned in new, unused, and uninstalled conditions less shipping fees.

For any additional questions, feel free to email us at oriolbikeshop@gmail.com